Policy and Procedures

ULTRA CHEM LABS CORP. / ULTRACHEMLABS.COM
POLICY and PROCEDURES

RETURN / EXCHANGE / DAMAGE POLICY PROCEDURES

Unopened items in new condition returned within 30 days will receive a refund subject to a 20% restocking fee of the product(s) purchased price, or exchanged for another product of equal or lesser value. Items that are opened will be denied a refund. Product(s) that do not have a packing slip or receipt may be denied a refund or exchange. If the product ordered was damaged on shipment please note this with the carrier before accepting the product. In this case, if the product arrived damage please contact ULTRA CHEM LABS CORP.. within 24 hours via email at cs@ultrachemlabs.com. All items must be returned in the original package and condition with all contents for a refund.


SHIPPING AND DELIVERY POLICY PROCEDURES

Delivery of items purchased from ultrachemlabs.com to addresses outside the United States is limited due to some countries customs regulations and are subject to change the estimated time of delivery. Some items are available for pick up at the corporate location, however, if the vendor is unable to pick up at the corporate location, then delivery times are determined based on the method of shipping chosen when items are purchased and the destination of the product(s).

We aim to deliver your goods within the delivery window you selected when placing your order, but do not guarantee that goods will be delivered on or by a certain date. ULTRA CHEM LABS CORP. will not be liable for delivering the goods outside of the requested delivery slot or failing to deliver all or any of the goods in your order.

We can only deliver to an address stored in your address book in your account on the ULTRA CHEM LABS CORP. System.

For Items Purchased from Ultrachemlabs.com, we offer three shipping methods for most items (please add 1-2 days for processing):

  • Standard Shipping (3 to 5 business days) varies on location
  • Expedited Shipping (2 to 3 business days) varies on location
  • Rush Shipping (1 business day) varies on location

Some items can also be shipped using:

  • Freight which is available only for oversized or heavy items.

To find out when an item you wish to purchase will arrive:

  • Add your item to your cart
  • Click Proceed to Checkout
  • Enter or verify your shipping destination
  • Choose a shipping method

The estimated date of delivery will appear in the Order Summary on the right side

Click Continue to proceed with checkout

Click Return to cart to leave checkout.

If you have already purchased an item, you can track your order to find out when it will arrive.


DETERMINING SHIPPING COST

We work hard every day to bring you the lowest possible shipping cost.

Shipping charges vary by weight, item, shipping option, and delivery address.

To find out how much your item will cost to ship:

  • Add your item to your cart
  • Click Proceed to Checkout
  • Enter or verify your shipping destination
  • Choose a shipping method

Your shipping cost will appear in the Order Summary on the right side of the page. Click

Continue to proceed with checkout, or Return to Cart to leave checkout.


SPECIAL DISTANCE FEE

Depending on the destination ZIP code, your order may include a special-distance shipping fee in addition to the standard shipping charge. A special-distance fee is added to certain oversized items destined for specific locations. This additional fee will be added to the standard shipping charge on each of those items at checkout.


ONLINE RETURNS

You can also choose to return your item, but keep in mind that shipping and handling fees will be deducted and so will a 20% restocking fee from the value of your refund unless the return is a result of ULTRA CHEM LABS CORP. error. So you may want to view the cost of shipping before deciding to return online.


DISCLAIMER



THIS SITE IS PROVIDED BY ULTRA CHEM LABS ON AN “AS IS” AND “AS AVAILABLE” BASIS. ULTRA CHEM LABS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE ULTRACHEMLABS.COM SITES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ULTRA CHEM LABS CORP. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, ULTRA CHEM LABS CORP. DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE ULTRA CHEM LABS CORP. SITES. YOU ACKNOWLEDGE, BY YOUR USE OF THE ULTRA CHEM LABS CORP. SITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.


CANCELLATION POLICY

Your order begins processing immediately after you click Place Order. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.

To attempt to cancel your order during processing:

  • Sign in to your account
  • Find the order on your main account page
  • Click the order number to see the order details

If it is still possible to cancel, you will see a Cancel button on the Order Details page that you can use to cancel your order. This sends a cancel request, but it does not guarantee the order will be canceled. If there is no button, the order is already being shipped and cannot be canceled.

If you want to cancel the order, you can return any unwanted items in accordance with the seller’s returns policy.


REFUNDS FOR CANCELLED ORDERS POLICY

ULTRA CHEM LABS CORP. policy states a refund will be issued to your original method of payment and the funds should be available within 5 – 7 business days.

Your financial institution authorized the payment and placed a hold on your account at the time you placed your order

  • This authorization hold temporarily decreases your available funds
  • Your account is not actually billed until the order ships
  • If the order is cancelled and does not ship, the hold will expire in accordance to the timeframe set by your financial institution


ULTRA CHEM LABS PRIVACY POLICY

ULTRA CHEM LABS CORP. recognizes the importance of our customer’s privacy. We believe that privacy is more than just an issue of compliance but it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This Policy describes:

  • How and why we collect your personal information.
  • How your information is used and protected.
  • When and with whom we share your information.
  • The choices you can make about how we collect, use, and share your information.

Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to customer information we collect in the United States, Canada, Mexico, Japan and Korea.

At ULTRA CHEM LABS CORP., we expect our facility administrators to manage your personal information properly and maintain your trust. We have designated facility administrators who are accountable for compliance with this Privacy Policy.

We collect personal information about you to deliver the products and services you request and deserve. This will allow us to help improve your online experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

INFORMATION YOU GIVE US


We collect personal information from you in a variety of ways when you interact with our website. Some examples are when you:

  • Create an account on our website
  • Make an online purchase from us
  • Conduct a transaction where we collect information, including when required by law
  • Request customer service or contact us
  • Submit a ULTRA CHEM LABS CORP. related story, testimonial, rating or review, or other user generated content that may be posted on the site
  • Otherwise submit personal information to us along with any related content of the Communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

  • We may collect technical information such as your internet protocol address, your

devices operating system and browser type, the address of a referring website, if any, and the path you take through our websites.

  • We use “cookies” to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.

HOW WE DISCLOSE INFORMATION OUTSIDE OF ULTRA CHEM LABS

Ultra Chem Labs does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.

SERVICE PROVIDERS

We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or ULTRA CHEM LABS CORP. corporate facility. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

LEGAL REQUIRMENTS AND PROTECTION OF OUR COMPANY

We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of ULTRA CHEM LABS CORP., our customers, our associates, or any other person, or where otherwise required by law.

Examples include protecting the safety of the customers. ULTRA CHEM LABS CORP. may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.

MARKETING PURPOSE

From time to time with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest.

DATA COLLECTION, USE, AND DISCLOSURE

ULTRA CHEM LABS CORP. collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed.

For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose information in accordance with law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.

HOW WE SECURE YOUR INFORMATION

Securing your information is a company priority. Whether you are shopping on our websites or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.

ONLINE PROTECTIONS

Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL) and SiteLock website security. If your browser is capable of SSL, your account information will be protected during transport across the Internet. You can see a representation of this when you enter a secured portion of our online website, which is any page containing any of your account information, where an image of a closed lock or a solid key should appear in the bottom bar of your browser window. This display indicates that your personal information is transmitted in encrypted form to an ULTRA CHEM LABS CORP. web server, not to some unknown or unauthorized server.

HARD COPY AND ELECTRONIC STORAGE PROTECTIONS

Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.

INTERNATIONAL

As a global company, ULTRA CHEM LABS CORP. has separate privacy policies for its international offices. Personal information about our customers may be processed and stored in the United States or any other country in which ULTRA CHEM LABS CORP. or our service providers maintain facilities. Globally, an ULTRA CHEM LABS CORP. requires protecting your personal information, regardless of where it is stored, in accordance with local laws and our policies.

NOTICE FOR CALIFORNIA RESIDENTS

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to cs@ultrachemlabs.com. You may also contact us by writing to

Ultra Chem Labs, 4581 Brickell Privado, Ontario, CA 91761, or by calling us at 1(888) 858 – 7224.

Languages

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